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Billing Policy
| Credit
Card Payments |
| ValueReseller accepts
payments via Mastercard, Visa, AMEX, and Paypal. Payment via
credit card indicates an authorization to charge all future
recurring charges and additional fees with the credit card on
file. Credit cards will be charged on the renewal date for the
account depending on the billing term you choose (1, 3, 6, or
12 months).
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| Check
Payments |
| ValueReseller accepts
payments via company check, personal check, money order and
wire transfer. There is a minimum 3-month payment term
required for these methods of payment. Payments via check must
be received in advance of the renewal date in order to avoid
interruption of services.
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| Late
and Non-Payment Fees |
| Customers will
receive a notice if their credit card is declined or expired
and will have 7 days from the renewal date to rectify the
situation. If payment is not received by that time, the
account will be suspended and customer must pay the full
balance due plus a $25 reactivation fee to reactivate the
account.
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| Cancellation
Policy |
| A cancellation will only be
accepted if it is submitted via our online cancellation form
at http://valuereseller.com/cancel.html
You must provide all information including
the account username, password, and reason for cancellation as
requested on the form.
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| Refund
Policy |
| If an account is cancelled
within the first 30 days of service, the customer may request
a refund of the monthly fee (setup fee is non-refundable).
Overages and additional services, such as use of dedicated IP's,
are not covered by the refund policy. ValueReseller does not
allow refunds outside of the first 30 days of service.
Please allow 2 weeks for refunds to be processed.
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