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Signing Up and Managing Customers
Once your system is configured, you
have three ways of signing up new customers and adding domains:
- Have them signup from your
website using the "Signup Links" we discussed in the
last step.
- Signup new accounts from your
Admin. CP by clicking on the "Signup" link and filling
out the signup form.
- Adding an additional domain
manually within one of your existing accounts.
The difference between the first
two options and the third option, is that when you signup and
"account" you are giving the account an end user control
panel. When you add an additional domain within an existing account,
the domain still gets full services, but it must be managed from
within the control panel account in which you added the domain. To
add an additional domain within an existing account, simply click on
the "Domains" icon in the end user control panel and then
click on "add new domain."
Note that even if you add
additional domains to your Service account or one of your other
accounts, you can still give the client their own FTP logins, (using
the FTP sub-account feature), as well as their own logins to the
following:
Webmail:
http://theirdomain.com/webmail
or http://mail.theirdomain.com on a Windows plan
Stats:
http://theirdomain.com/webalizer
Finding and Managing Users
From your Administrative Control
Panel, you can find all customer accounts using the
"Search" link on your left hand menu. Simply click on
"Search" and then bring up the user in question, or hit
"search" again on the right hand screen and you can bring
up all users. On the resulting page please note the following:
- If you click on the username it
will show you the client's contact info.
- If you click on the
"Account ID" it will show you the full data as
submitted on the initial signup form when the account was
created. The "Account ID" link is where you would go
if you needed to find a credit card number or a lost password
etc.
- Under the "Billing"
columns you can make various manual adjustments to the billing
for any given client.
- On the far right hand column you
can log into the client's end user control panel, or suspend, or
delete the account.
For a detailed discussion on
Finding and Managing users from the H-Sphere Reseller Manual click
here.
That's it for the "10 Steps to Getting
Started"
Please refer to other sections of this Support Center for detailed
discussions of all the great features available to you and your
customers with the ValueReseller system. Good Luck!
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